AliExpress - Shopping App — Reviews & Insights
Alibaba Mobile
Analysis Summary
AliExpress is praised for its wide range of products and competitive prices but criticized for frequent delivery delays, poor customer support, app crashes, and excessive ads. Users are increasingly...
Rating Distribution
Pain Points
-
ux_issues
· 5.0% of reviews
Issues with user experience and interface
-
delivery_issues
· 7.0% of reviews
Problems with order delivery
-
customer_support
· 3.0% of reviews
Customer service difficulties
-
pricing
· 3.0% of reviews
Perceived high prices
-
ads
· 5.0% of reviews
Excessive advertisements
-
product_variety
· 1.0% of reviews
Limited variety of products
-
prices
· 1.0% of reviews
Product pricing issues
-
delivery_speed
· 3.0% of reviews
Slow delivery
-
cart_functionality
· 1.0% of reviews
Issues with cart management
-
order_tracking
· 3.0% of reviews
Problems with order tracking
-
notification_settings
· 4.0% of reviews
Notification issues
-
app_crashes
· 4.0% of reviews
Application crashes
-
notification_issues
· 2.0% of reviews
Notification problems
-
search_functionality
Search issues
-
product_variety
· 1.0% of reviews
Limited product variety
-
prices
· 1.0% of reviews
Product pricing issues
-
delivery_speed
· 3.0% of reviews
Slow delivery
-
dark_mode
Lack of dark mode
-
additional_payment_options
· 2.0% of reviews
Limited payment options
-
app_crashes
· 4.0% of reviews
Application crashes
-
search_functionality
Search issues
-
product_variety
· 1.0% of reviews
Limited product variety
-
prices
· 1.0% of reviews
Product pricing issues
-
delivery_speed
· 3.0% of reviews
Slow delivery
-
dark_mode
Lack of dark mode
-
additional_payment_options
· 2.0% of reviews
Limited payment options
-
app_crashes
· 4.0% of reviews
Application crashes
-
notification_settings
· 4.0% of reviews
Notification issues
Praised Features
-
product_variety
· 1.0% of reviews
Wide range of products
-
prices
Competitive pricing
-
delivery_speed
· 1.0% of reviews
Fast delivery
-
app_crashes
Stability improvements
Feature Requests
-
dark_mode
Add dark mode option
-
additional_payment_options
More payment methods
Bug Reports
-
app_crashes
· 4.0% of reviews
Application crashes
Competitive Position
AliExpress maintains a strong market position due to its vast product variety and competitive pricing. However, it faces challenges from competitors who offer better customer service and more reliable delivery.
