Amazon Alexa — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Alexa receives mixed reviews with common complaints about bugs, connectivity issues, and negative update sentiment. While praised for its music and podcast streaming, users express frustration...
Rating Distribution
Pain Points
-
functionality
· 12.0% of reviews
Issues with app's core features
-
updates
· 4.0% of reviews
Problems with recent updates
-
bugs
· 3.0% of reviews
Technical glitches
-
music and books
· 3.0% of reviews
Music streaming issues
-
personalization
· 4.0% of reviews
Lack of customization
-
voice interaction
· 11.0% of reviews
Voice recognition issues
-
voice history deletion
Deleting voice history
-
favorites page
· 2.0% of reviews
Favorites page issues
-
app freezing
· 11.0% of reviews
App freezing
-
device connectivity
· 5.0% of reviews
Connectivity issues
-
update issues
· 7.0% of reviews
Problems with updates
-
overall functionality
· 9.0% of reviews
General functionality
-
more customization options
Request for more customization
-
app freezing
· 11.0% of reviews
App freezing
-
device connectivity
· 5.0% of reviews
Connectivity issues
-
music streaming
· 3.0% of reviews
Music streaming issues
-
overall functionality
· 9.0% of reviews
General functionality
-
more customization options
Request for more customization
-
app freezing
· 11.0% of reviews
App freezing
-
device connectivity
· 5.0% of reviews
Connectivity issues
Praised Features
-
music and podcasts
· 2.0% of reviews
High-quality music and podcast streaming
-
overall functionality
· 2.0% of reviews
General app functionality
Feature Requests
-
more customization options
Request for additional customization features
Bug Reports
-
app freezing
· 11.0% of reviews
App frequently freezes
-
device connectivity
· 5.0% of reviews
Devices not connecting properly
-
voice interaction
· 11.0% of reviews
Voice recognition issues
Competitive Position
Amazon Alexa maintains a strong market position but faces increasing competition due to persistent issues.
