Amazon Music: Songs & Podcasts — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Music receives mixed reviews, with significant issues related to app crashes, playback problems, and an unintuitive user interface. While the extensive music library and Prime benefits are...
Rating Distribution
Pain Points
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ads
Advertisements interrupting the music streaming experience
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bugs
· 22.0% of reviews
Various technical issues affecting app functionality
-
ux
· 2.0% of reviews
User interface and experience issues
-
performance
· 8.0% of reviews
Slow loading times and general performance issues
-
missing_features
· 9.0% of reviews
Desired features not present in the app
-
app_crashes
· 7.0% of reviews
Application crashes and freezes
-
playback_issues
· 24.0% of reviews
Problems with music playback
-
interface_issues
· 2.0% of reviews
Problems with the app's interface
-
playlist_issues
· 29.0% of reviews
Problems managing playlists
-
connection_issues
· 5.0% of reviews
Problems connecting to the service
-
music_selection
· 9.0% of reviews
Limited music selection
-
free_streaming
· 2.0% of reviews
Issues with free music streaming
-
vast_music_library
· 4.0% of reviews
Praise for the extensive music library
-
playlist_customization
· 20.0% of reviews
Desired playlist customization features
-
Prime_benefits
· 4.0% of reviews
Issues with Prime membership benefits
-
more_customization
Desire for more customization options
-
app_crashes
· 7.0% of reviews
Application crashes and freezes
-
playback_issues
· 24.0% of reviews
Problems with music playback
-
interface_issues
· 2.0% of reviews
Problems with the app's interface
-
playlist_issues
· 29.0% of reviews
Problems managing playlists
-
connection_issues
· 5.0% of reviews
Problems connecting to the service
-
app_crashes
· 7.0% of reviews
Application crashes and freezes
-
playback_issues
· 24.0% of reviews
Problems with music playback
-
interface_issues
· 2.0% of reviews
Problems with the app's interface
-
playlist_issues
· 29.0% of reviews
Problems managing playlists
-
connection_issues
· 5.0% of reviews
Problems connecting to the service
Praised Features
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vast_music_library
· 4.0% of reviews
Extensive music library
-
free_streaming
· 2.0% of reviews
Free music streaming with ads
-
Prime_benefits
· 1.0% of reviews
Prime membership benefits
-
playlist_customization
· 16.0% of reviews
Customizable playlists
-
more_customization
More customization options
Feature Requests
-
more_customization
Desire for more customization options
Bug Reports
-
app_crashes
· 7.0% of reviews
Application crashes and freezes
-
playback_issues
· 24.0% of reviews
Problems with music playback
-
interface_issues
· 2.0% of reviews
Problems with the app's interface
-
playlist_issues
· 29.0% of reviews
Problems managing playlists
-
connection_issues
· 5.0% of reviews
Problems connecting to the service
Competitive Position
Amazon Music faces competition from established players like Spotify, which offers a more stable and feature-rich service.
