Amazon Music: Songs & Podcasts — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Music is praised for its extensive music library and integration with Amazon devices, but users report frequent bugs, crashes, and pricing concerns. Competition from other streaming services...
Rating Distribution
Pain Points
-
pricing
· 8.0% of reviews
Users feel the app's pricing is not always justified by the features offered.
-
bugs
· 24.0% of reviews
Users report frequent bugs and glitches in the app.
-
ux
· 14.0% of reviews
Navigation and user interface issues are reported.
-
music library errors
· 14.0% of reviews
Users report issues with the music library, such as missing songs or playlists.
-
playlist issues
· 30.0% of reviews
Users report issues with playlist management.
-
ad-free experience
· 13.0% of reviews
Users express dissatisfaction with the ad-free experience.
-
playlist customization
· 7.0% of reviews
Users want more customization options for their playlists.
-
app crashes
· 10.0% of reviews
Users report frequent app crashes.
-
music selection
· 31.0% of reviews
Users express dissatisfaction with the music selection.
-
free streaming
· 5.0% of reviews
Users report issues with free streaming options.
-
offline listening
· 6.0% of reviews
Users report issues with offline listening.
-
music variety
· 16.0% of reviews
Users express dissatisfaction with the variety of music available.
Praised Features
-
music library
· 29.0% of reviews
Users praise the extensive music library.
-
playlists
· 29.0% of reviews
Users appreciate the ability to create and manage playlists.
-
user interface
· 5.0% of reviews
Users appreciate the user interface and experience.
-
integration
· 6.0% of reviews
Users appreciate the app’s integration with other devices.
Feature Requests
-
playlist customization
· 7.0% of reviews
Users request more customization options for playlists.
-
music video option
· 1.0% of reviews
Users request the ability to view music videos.
Bug Reports
-
app crashes
· 10.0% of reviews
Users report frequent app crashes.
-
music library errors
· 14.0% of reviews
Users report issues with the music library, such as missing songs or playlists.
-
playlist issues
· 30.0% of reviews
Users report issues with playlist management.
-
music selection
· 31.0% of reviews
Users express dissatisfaction with the music selection.
Competitive Position
Amazon Music holds a strong market position due to its extensive music library and integration with Amazon devices, but faces stiff competition from established players like Spotify and Apple Music.
