Amazon Shopping — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Shopping app receives mixed reviews, with users praising its vast product variety and fast delivery but criticizing delivery delays, poor customer service, app crashes, and the lack of a dark...
Rating Distribution
Pain Points
-
ux_issues
· 6.0% of reviews
Frustration with app layout changes and navigation
-
delivery_issues
· 21.0% of reviews
Delivery delays and issues
-
customer_service
· 10.0% of reviews
Poor customer service and support
-
product_availability
Items out of stock or not available
-
cart_issues
· 5.0% of reviews
Problems with the shopping cart
-
payment_issues
· 4.0% of reviews
Unauthorized charges and payment problems
-
product_variety
· 1.0% of reviews
Limited variety of products
-
delivery_speed
· 17.0% of reviews
Slow delivery times
-
dark_mode
· 2.0% of reviews
Lack of dark mode
-
list_management
· 2.0% of reviews
Issues with managing wish lists and saved items
-
app_crashes
· 10.0% of reviews
App crashes and freezes
-
login_issues
· 3.0% of reviews
Difficulty logging into the app
-
app_functionality
· 17.0% of reviews
General app functionality issues
-
dark_mode
· 2.0% of reviews
Lack of dark mode
-
app_crashes
· 10.0% of reviews
App crashes and freezes
-
login_issues
· 3.0% of reviews
Difficulty logging into the app
-
ux_issues
· 6.0% of reviews
Frustration with app layout changes and navigation
-
payment_issues
· 4.0% of reviews
Unauthorized charges and payment problems
-
cart_issues
· 5.0% of reviews
Problems with the shopping cart
Praised Features
-
product_variety
· 6.0% of reviews
Wide range of products available
-
delivery_speed
· 11.0% of reviews
Fast and reliable delivery
-
customer_service
· 12.0% of reviews
Excellent customer service
Feature Requests
-
dark_mode
· 2.0% of reviews
Add a dark mode option
-
payment_options
· 1.0% of reviews
More payment options
Bug Reports
-
app_crashes
· 10.0% of reviews
App crashes and freezes
-
login_issues
· 3.0% of reviews
Difficulty logging into the app
-
ux_issues
· 6.0% of reviews
Frustration with app layout changes and navigation
Competitive Position
Amazon maintains a strong market position due to its vast product selection and brand reputation, but faces competition from retailers focusing on faster delivery and better customer service.
