Amex — Reviews & Insights
American Express
⚠ Sentiment Storm (moderate)
Rating
4.88
4.2M ratings
Reviews/Month
273
Trend: declining
Last Updated
Jan 20, 2026
v7.26.0
Days Since Update
66
Active
Analysis Summary
The Amex app is highly praised for its customer service and rewards program, but users report issues with app crashes, log out difficulties, and missing features like the 'Pay It' button and notes...
Rating Distribution
Pain Points
-
ux
· 1.0% of reviews
App crashes
-
functionality
· 2.0% of reviews
Log out issues
-
app functionality
· 4.0% of reviews
Pay it button
-
notes option for receipts
· 1.0% of reviews
Receipt upload issues
Praised Features
-
customer service
· 9.0% of reviews
Top-tier customer service
-
rewards
· 4.0% of reviews
Rewards program
-
app design
· 15.0% of reviews
User-friendly design
Feature Requests
-
notes option for receipts
· 2.0% of reviews
Add notes to receipts
Bug Reports
-
Face ID issues
· 1.0% of reviews
Login issues with Face ID
Competitive Position
American Express is highly regarded for customer service and rewards but faces competition on pricing and feature completeness.
