Banco Itaú: Conta, Cartão e + — Reviews & Insights
Itaú Unibanco S. A.
Analysis Summary
Users frequently report performance issues, including app crashes and login difficulties, along with security concerns and intrusive ads. While the app offers useful features like Itaú Shop and...
Rating Distribution
Pain Points
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performance
· 16.0% of reviews
App crashes and freezes frequently.
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usability
· 6.0% of reviews
Difficulty logging in and navigating the app.
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financial management tools
· 7.0% of reviews
Delayed updates and inaccurate information.
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security
· 1.0% of reviews
Security issues and lack of privacy.
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financial management tools
· 5.0% of reviews
Payment failures and transaction issues.
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usability
· 2.0% of reviews
Too many pop-up ads.
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Itaú Shop
· 1.0% of reviews
Unavailable or unreliable products.
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Contactless Payment
· 1.0% of reviews
Contactless payment issues.
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Investment options
Lack of detailed investment information.
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dark mode
· 1.0% of reviews
Lack of dark mode.
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English language option
· 2.0% of reviews
Lack of English language support.
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App crashes
· 15.0% of reviews
App crashes frequently.
-
Login issues
· 8.0% of reviews
Difficulty logging in.
-
Payment failures
· 8.0% of reviews
Payments not going through.
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Security issues
· 2.0% of reviews
Security concerns.
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Delayed updates
· 2.0% of reviews
Delayed or missing updates.
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Ads
· 2.0% of reviews
Too many ads.
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overall functionality
· 26.0% of reviews
General app performance issues.
Praised Features
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Itaú Shop
Exclusive discounts and shopping options.
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Contactless Payment
Contactless payment functionality.
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Investment options
Investment management tools.
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dark mode
· 1.0% of reviews
Dark mode feature.
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English language option
· 1.0% of reviews
English language support.
Bug Reports
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App crashes
· 15.0% of reviews
Application crashes frequently.
-
Login issues
· 8.0% of reviews
Difficulty logging in.
-
Payment failures
· 8.0% of reviews
Payments not going through.
-
Security issues
· 2.0% of reviews
Security concerns.
Competitive Position
The app faces significant competition from other banking apps that offer better performance and user experience.
