Booking.com: Hotels & Travel — Reviews & Insights

Name: Booking.com: Hotels & Travel
Rating: 4.80 (5814823 reviews)

Booking.com Hotels & Vacation Rentals

★ 4.80 (5.8M) Travel And Local Android Free

⚠ Sentiment Storm (mild)

Rating

4.80

5.8M ratings

Reviews/Month

1429

Trend: declining

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Booking.com is highly rated for its extensive accommodation options and user-friendly interface, but faces challenges with customer service, technical bugs, and misleading pricing. Users appreciate...

Rating Distribution

5★

67.8%

4★

6.9%

3★

1.2%

2★

2.5%

1★

21.6%

Pain Points

customer_service · 5.0% of reviews
Issues with customer support and resolution of booking problems
bugs · 2.0% of reviews
Technical issues and app malfunctions
pricing · 2.0% of reviews
Concerns about hidden fees and misleading pricing
ease_of_use · 3.0% of reviews
Difficulty navigating or using the app
app_crash
Instances of the app crashing or freezing

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Praised Features

filters · 1.0% of reviews
Useful filters for finding accommodations
mobile_discounts · 1.0% of reviews
Mobile-only discounts offered by the app
customer_service · 1.0% of reviews
Efficient and helpful customer support

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Feature Requests

dark_mode · 1.0% of reviews
Request for a dark mode option

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Bug Reports

payment_issues
Problems with payment processing

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Competitive Position

Booking.com maintains a strong market position due to its extensive accommodation options and user-friendly interface, but faces competition from platforms like Airbnb for better customer service.

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