Chase Mobile®: Bank & Invest — Reviews & Insights
JPMorgan Chase & Co.
Analysis Summary
Chase Mobile®: Bank & Invest app receives high praise for its comprehensive features, strong customer service, and ease of use. However, it faces challenges with app stability, security concerns, and...
Rating Distribution
Pain Points
-
ux
User experience issues
-
functionality
· 2.0% of reviews
Functional issues
-
security
· 2.0% of reviews
Security concerns
-
customer_service
· 1.0% of reviews
Customer service issues
-
Ease of use
· 1.0% of reviews
Ease of use issues
-
security
· 2.0% of reviews
Security concerns
-
customer_service
· 1.0% of reviews
Customer service issues
-
Transaction search
· 4.0% of reviews
Transaction search issues
-
App crashes
App crashes
-
Zelle integration
Zelle integration issues
-
Check deposit
· 2.0% of reviews
Check deposit issues
-
Credit score monitoring
· 1.0% of reviews
Credit score monitoring issues
-
Investment tools
· 1.0% of reviews
Investment tools issues
-
User interface
User interface issues
-
Dark mode
· 1.0% of reviews
Dark mode requests
-
Transaction categorization
Transaction categorization issues
-
Login issues
· 3.0% of reviews
Login issues
-
Notifications
Notification issues
-
App crashes
App crashes
-
login issues
· 3.0% of reviews
Login issues
-
notification issues
Notification issues
-
transaction categorization
Transaction categorization issues
Praised Features
-
overall service
· 27.0% of reviews
Overall service satisfaction
-
customer service
· 3.0% of reviews
Customer service satisfaction
-
app usability
· 15.0% of reviews
App usability
-
security
· 8.0% of reviews
Security features
-
investment tools
Investment tools
-
dark mode
· 1.0% of reviews
Dark mode
-
transaction search
· 4.0% of reviews
Transaction search
Feature Requests
-
dark mode
· 1.0% of reviews
Request for dark mode
-
transaction categorization
· 1.0% of reviews
Request for better transaction categorization
Bug Reports
-
App crashes
App crashes
-
Login issues
· 3.0% of reviews
Login issues
-
Notification issues
Notification issues
Competitive Position
Chase Mobile® maintains a strong market position due to its comprehensive features and strong customer service, but faces competition from local credit unions and other digital banks.
