Name: Citi Mobile®
Rating: 4.88 (3882250 reviews)

Analysis Summary

Users report frequent crashes, login issues, and other functional problems that detract from the overall experience. While the app offers useful features like Zelle and ATM Finder, the negative...

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Rating Distribution

5★

12.4%

4★

2.6%

3★

6.2%

2★

10.2%

1★

68.6%

Pain Points

functionality · 21.0% of reviews
Issues with app features and overall functionality
performance · 19.0% of reviews
Slow app performance and glitches
ux
User interface and experience issues
Zelle · 4.0% of reviews
Problems with Zelle transfers
Mobile check deposit · 2.0% of reviews
Issues with mobile check deposit
Login issues · 11.0% of reviews
Difficulties logging into the app
Zelle amount input · 5.0% of reviews
Problems entering Zelle amounts
Running balance · 4.0% of reviews
Issues with running balance display
Password manager · 5.0% of reviews
Password manager compatibility issues
FICO Score
Issues accessing FICO Score
ATM Finder
Problems with ATM locator
Overall app functionality · 24.0% of reviews
General app functionality issues
iPad support · 2.0% of reviews
Lack of iPad app support
Dark Mode · 1.0% of reviews
Lack of dark mode
App crashes · 6.0% of reviews
App crashing issues
Update issues · 21.0% of reviews
Problems with app updates
Password manager · 5.0% of reviews
Password manager compatibility issues
Zelle · 4.0% of reviews
Problems with Zelle transfers
Running balance · 4.0% of reviews
Issues with running balance display
Login · 8.0% of reviews
Difficulties logging into the app
Zelle · 4.0% of reviews
Problems with Zelle transfers
FICO Score
Issues accessing FICO Score
ATM Finder
Problems with ATM locator
Overall app functionality · 24.0% of reviews
General app functionality issues
FaceID · 3.0% of reviews
FaceID issues
Dark Mode · 1.0% of reviews
Lack of dark mode
iPad support · 2.0% of reviews
Lack of iPad app support
App crashes · 6.0% of reviews
App crashing issues
Login issues · 11.0% of reviews
Difficulties logging into the app
Running balance · 4.0% of reviews
Issues with running balance display
Password manager · 5.0% of reviews
Password manager compatibility issues
Zelle amount input · 5.0% of reviews
Problems entering Zelle amounts

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Praised Features

Zelle · 1.0% of reviews
Praise for Zelle feature
FICO Score · 2.0% of reviews
Praise for FICO Score feature
ATM Finder
Praise for ATM Finder
Overall app functionality · 14.0% of reviews
General praise for app functionality
iPad support · 2.0% of reviews
Praise for iPad app support

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Feature Requests

Dark Mode · 1.0% of reviews
Request for dark mode feature

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Bug Reports

App crashes · 6.0% of reviews
App crashing issues
Login issues · 11.0% of reviews
Difficulties logging into the app
Running balance · 4.0% of reviews
Issues with running balance display
Password manager · 5.0% of reviews
Password manager compatibility issues
Zelle amount input · 5.0% of reviews
Problems entering Zelle amounts

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Competitive Position

The app faces competition from other banking apps that offer better user experiences and more features. Users often compare Citi Mobile unfavorably to competitors like SoFi and Robinhood.

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