DANA Indonesia Digital Wallet — Reviews & Insights
PT Espay Debit Indonesia Koe
Analysis Summary
The DANA Indonesia Digital Wallet app has a generally positive reception for its lack of transaction fees, but users frequently report bugs and poor customer service, which are major pain points. The...
Rating Distribution
Pain Points
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bugs
· 10.0% of reviews
Application crashes or fails to load properly
-
customer_service
· 3.0% of reviews
Poor customer support and unresponsive service
-
transaction_fees
Unclear or hidden transaction fees
-
loading_issues
· 5.0% of reviews
Application hangs or takes too long to load
-
notification_errors
· 1.0% of reviews
Incorrect or missing notifications
Praised Features
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transaction_fees
· 1.0% of reviews
No transaction fees for sending money
-
ease_of_use
· 4.0% of reviews
Easy to navigate and use
-
biometric_confirmation
Biometric verification for secure transactions
Feature Requests
-
cicil_feature
Add installment payment feature
Bug Reports
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infinite_loading
· 5.0% of reviews
Infinite loading on card verification page
-
qris_payment_issues
· 16.0% of reviews
Problems with QRIS payment verification
Competitive Position
The app faces stiff competition from other e-wallets like GoPay and LinkAja, which users prefer for their more reliable service and clearer fee structures.