eBay online shopping & selling — Reviews & Insights
eBay Mobile
Analysis Summary
The eBay app receives mixed reviews with frequent mentions of bugs, performance issues, and poor customer support. While users praise the ease of navigation and the variety of products, many express...
Rating Distribution
Pain Points
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bugs
· 31.0% of reviews
Various bugs affecting app functionality
-
performance
· 25.0% of reviews
Slow loading times and app crashes
-
ux
· 9.0% of reviews
User interface issues
-
network_errors
· 22.0% of reviews
Frequent network errors
-
login_issues
· 4.0% of reviews
Login problems
-
app_crashes
· 26.0% of reviews
App crashes
-
search_filter_issues
· 7.0% of reviews
Search and filter problems
-
customer_service
· 4.0% of reviews
Poor customer support
-
selling platform
· 7.0% of reviews
Issues with selling on the platform
-
login issues
· 4.0% of reviews
Login problems
-
search bar
· 7.0% of reviews
Search bar issues
Praised Features
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easy navigation
· 11.0% of reviews
Easy to navigate and find items
-
good products
· 10.0% of reviews
Quality of products
-
vintage and pre-loved items
· 4.0% of reviews
Variety of vintage and pre-loved items
Feature Requests
-
better search filters
Improved search filters
-
more offer attempts
· 1.0% of reviews
Ability to make more offers
Bug Reports
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invalid access token
· 2.0% of reviews
Invalid access token error
-
network errors
· 24.0% of reviews
Frequent network errors
Competitive Position
eBay maintains a strong market position due to its vast product range and established reputation, but faces competition from newer platforms and direct comparisons to Amazon.
