eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users express significant frustration with eBay's high fees, frequent bugs, poor user experience, and ineffective customer support. Many are considering leaving the platform in favor of competitors...
Rating Distribution
Pain Points
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bugs
· 20.0% of reviews
Frequent application crashes and glitches
-
ux
· 10.0% of reviews
Poor user interface and navigation issues
-
pricing
· 11.0% of reviews
High fees and shipping costs
-
support
· 5.0% of reviews
Ineffective customer support
-
eBay Live
· 5.0% of reviews
Unwanted live events notifications
-
buying experience
· 5.0% of reviews
Delivery and shipping issues
-
selling tools
· 8.0% of reviews
Inadequate listing and management tools
-
app freezing
· 24.0% of reviews
Application freezes and crashes
-
notifications tab
· 3.0% of reviews
Irrelevant and excessive notifications
Praised Features
-
product variety
· 1.0% of reviews
Wide range of products available
-
customer service
· 4.0% of reviews
Overall good customer service
Feature Requests
-
better search filters
Improved search and filter options
Bug Reports
-
contact seller issues
· 28.0% of reviews
Problems messaging sellers
-
app loading issues
· 8.0% of reviews
App fails to load or load properly
-
notifications
· 2.0% of reviews
Notifications not expanding with text
Competitive Position
EBay faces significant competition due to its high fees, poor customer support, and frequent bugs, leading users to explore alternatives.
