Expedia: Hotels, Flights, Cars — Reviews & Insights
Expedia, Inc.
Analysis Summary
Expedia receives mixed reviews with a focus on customer service issues, app performance, and booking problems. While users praise the app's affordability and ease of use, many report difficulties in...
Rating Distribution
Pain Points
-
customer_service
· 8.0% of reviews
Difficulty reaching customer support
-
app_performance
· 7.0% of reviews
App freezing and slow loading
-
booking_issues
· 12.0% of reviews
Incorrect bookings and cancellations
-
user_interface
· 2.0% of reviews
Difficult navigation
-
rewards_program
Rewards not working or misleading
-
freezing_issues
· 4.0% of reviews
App freezing
-
notifications
Unwanted notifications
-
user_experience
· 8.0% of reviews
Poor user experience
-
pricing
· 2.0% of reviews
Unfair pricing and hidden fees
-
booking_options
· 1.0% of reviews
Limited booking options
-
more_filters
Lack of additional filters
-
package_search
· 1.0% of reviews
Ineffective package search
-
navigation
· 1.0% of reviews
Poor navigation
-
rewards_program
Rewards program issues
-
easy_use
· 3.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff quality
-
customer_service
· 1.0% of reviews
Excellent customer service
-
app_performance
· 1.0% of reviews
App performance
-
booking_options
· 2.0% of reviews
Booking options
-
pricing
· 6.0% of reviews
Affordability
-
more_filters
Additional filters
-
freezing_issues
· 4.0% of reviews
App freezing
-
app_performance
· 1.0% of reviews
App performance
-
booking_options
· 2.0% of reviews
Booking options
-
pricing
· 6.0% of reviews
Affordability
-
more_filters
Additional filters
-
package_search
· 1.0% of reviews
Package search
-
navigation
· 1.0% of reviews
Navigation
-
rewards_program
Rewards program
-
easy_use
· 3.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff quality
-
customer_service
· 1.0% of reviews
Excellent customer service
-
app_performance
· 1.0% of reviews
App performance
-
booking_options
· 2.0% of reviews
Booking options
-
pricing
· 6.0% of reviews
Affordability
-
more_filters
Additional filters
-
package_search
· 1.0% of reviews
Package search
-
navigation
· 1.0% of reviews
Navigation
-
rewards_program
Rewards program
-
easy_use
· 3.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff quality
-
freezing_issues
· 4.0% of reviews
App freezing
-
app_performance
· 1.0% of reviews
App performance
-
booking_issues
· 12.0% of reviews
Booking issues
-
user_interface
· 2.0% of reviews
User interface
-
rewards_program
Rewards program
Praised Features
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff quality
-
easy_use
· 3.0% of reviews
Ease of use
-
pricing
· 6.0% of reviews
Affordability
Bug Reports
-
freezing_issues
· 4.0% of reviews
App freezing
-
app_performance
· 1.0% of reviews
App performance
Competitive Position
Expedia maintains a strong market position due to its comprehensive booking options and competitive pricing, but faces stiff competition from other travel booking platforms.
