Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Users frequently report significant bugs and technical issues with the Fly Delta app, leading to a negative user experience. While some users praise the app's notifications and ease of use, the...
Rating Distribution
Pain Points
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functionality
· 49.0% of reviews
Issues with app functionality
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technical
· 45.0% of reviews
Technical issues
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usability
· 40.0% of reviews
Usability problems
-
customer service
· 20.0% of reviews
Customer service issues
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check-in process
· 25.0% of reviews
Check-in process issues
-
flight information updates
· 24.0% of reviews
Flight information update issues
-
international travel features
· 4.0% of reviews
International travel feature issues
-
login issues
· 33.0% of reviews
Login issues
-
boarding pass issues
· 14.0% of reviews
Boarding pass issues
-
miles not updating
· 20.0% of reviews
Miles not updating
-
app crashes
· 27.0% of reviews
App crashes
-
login loops
· 5.0% of reviews
Login loops
-
notifications
· 1.0% of reviews
Notification issues
-
easy to use
· 4.0% of reviews
Ease of use
-
international travel features
· 4.0% of reviews
International travel features
-
login issues
· 33.0% of reviews
Login issues
-
boarding pass issues
· 14.0% of reviews
Boarding pass issues
-
miles not updating
· 20.0% of reviews
Miles not updating
-
app crashes
· 27.0% of reviews
App crashes
Praised Features
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notifications
· 1.0% of reviews
Notifications
-
easy to use
· 4.0% of reviews
Ease of use
Feature Requests
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Better family-friendly seating
· 1.0% of reviews
Improvements for families with small children
Bug Reports
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App crashes
· 28.0% of reviews
App crashes
-
Login issues
· 33.0% of reviews
Login issues
-
Miles not updating
· 20.0% of reviews
Miles not updating
Competitive Position
Delta's app faces competition from other major airline apps, but it still holds a strong market position due to its extensive features and integration with Delta services.
