foodpanda: food & groceries — Reviews & Insights
Foodpanda GmbH a subsidiary of Delivery Hero SE
Analysis Summary
Foodpanda receives mixed reviews with common complaints about delivery delays and payment issues, but users appreciate the ease of ordering and variety of food options. The app's freemium model is...
Rating Distribution
Pain Points
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customer_service
· 6.0% of reviews
Issues with customer support responsiveness and effectiveness
-
delivery
· 9.0% of reviews
Problems with delivery times and order accuracy
-
payment_issues
· 2.0% of reviews
Problems with payment methods and refunds
-
app_crashes
· 7.0% of reviews
App crashes and freezes
-
delivery_speed
· 11.0% of reviews
Slow delivery times
-
payment_method_glitches
· 1.0% of reviews
Issues with payment processing
-
variety_of_restaurants
· 3.0% of reviews
Limited restaurant options
-
promotions
Unreliable or misleading promotions
-
cancellation_option
Difficulty in canceling orders
-
rider_tracking
· 2.0% of reviews
Lack of rider tracking feature
-
duplicate_orders
Issues with duplicate or incorrect orders
Praised Features
-
ease_of_ordering
· 6.0% of reviews
Ease and simplicity of placing orders
-
promotions
Promotions and discounts
-
variety_of_food
Wide variety of food options
Feature Requests
-
dine_in_option
· 1.0% of reviews
Add a dine-in option
-
rider_tracking
· 1.0% of reviews
Rider tracking feature
Bug Reports
-
app_crashes
· 7.0% of reviews
App crashes and freezes
Competitive Position
Foodpanda maintains a strong market position but faces competition from apps offering dine-in options and better customer service.
