Grab - Taxi & Food Delivery — Reviews & Insights

Name: Grab - Taxi & Food Delivery
Rating: 4.84 (16182578 reviews)

Grab Holdings

★ 4.84 (16.2M) Food And Drink Android Free

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 50

Rating

4.84

16.2M ratings

Reviews/Month

2000

Trend: declining

Last Updated

Mar 3, 2026

v5.400.0

Days Since Update

Active

Analysis Summary

Grab is generally well-regarded for its reliable service and user-friendly interface, but users express concerns about increasing prices, app crashes, and poor customer support. The app's pricing...

Rating Distribution

5★

42.0%

4★

4.2%

3★

4.9%

2★

5.2%

1★

43.7%

Pain Points

pricing · 2.0% of reviews
Users express dissatisfaction with increasing prices.
ux · 3.0% of reviews
Users report issues with the app's user experience.
support · 1.0% of reviews
Users complain about poor customer support.
driver behavior · 3.0% of reviews
Issues with driver conduct and professionalism.
payment options · 2.0% of reviews
Users express frustration with payment methods.
connection issues · 1.0% of reviews
Users report connectivity problems.
app crashes · 3.0% of reviews
Users report frequent app crashes.
payment issues · 1.0% of reviews
Users report problems with payments being deducted incorrectly.
reliable service · 8.0% of reviews
Users express concerns about the reliability of the service.
user-friendly
Users report the app is not always user-friendly.
live tracking
Users report issues with live tracking.
driver blocking · 4.0% of reviews
Users report issues with blocking drivers.
app crashes · 3.0% of reviews
Users report frequent app crashes.

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Praised Features

reliable service · 4.0% of reviews
Users appreciate the reliability of the service.
user-friendly · 7.0% of reviews
Users find the app easy to use.
live tracking
Users appreciate the live tracking feature.

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Feature Requests

payment options
Users request more payment options.
cancellation feature · 2.0% of reviews
Users request a cancellation feature.

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Bug Reports

app crashes · 3.0% of reviews
Users report frequent app crashes.
connection issues · 1.0% of reviews
Users report connectivity problems.

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Competitive Position

Grab maintains a strong market position due to its extensive service network and user base in Southeast Asia, but faces competition from other local ride-hailing apps.

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