Grubhub: Food Delivery — Reviews & Insights
GrubHub.com
⚠ Sentiment Storm (severe)
Rating
4.75
4.6M ratings
Reviews/Month
300
Trend: declining
Last Updated
Feb 5, 2026
v2026.5.1
Days Since Update
51
Active
Analysis Summary
Grubhub has a mixed reception with users praising its no-fee policy for large orders but criticizing frequent delivery delays, high fees, and app bugs. Competition from other delivery services is...
Rating Distribution
Pain Points
-
performance
· 8.0% of reviews
Delivery delays and cold food
-
pricing
· 6.0% of reviews
High fees and prices
-
ux
· 4.0% of reviews
App bugs and issues
-
payment issues
Payment processing problems
-
no fees on $50+ orders
· 5.0% of reviews
Misleading fee promises
-
Grubhub+
· 19.0% of reviews
Subscription issues
Praised Features
-
No service fees on $50+ orders
· 2.0% of reviews
No fees for large orders
-
Wide restaurant selection
· 2.0% of reviews
Variety of dining options
-
User interface
· 1.0% of reviews
Easy to use
Feature Requests
-
Better food protection
Food packaging improvements
-
Real-time tracking
Track deliveries live
Bug Reports
-
Order cancellation issues
· 5.0% of reviews
Problems cancelling orders
-
Address input errors
· 4.0% of reviews
Incorrect address entries
-
Delivery time inaccuracies
· 9.0% of reviews
Incorrect delivery time estimates
Competitive Position
Grubhub faces stiff competition from other delivery apps, particularly in terms of delivery speed and customer service.
