Hilton Honors: Book Hotels — Reviews & Insights
Hilton Worldwide Holdings Inc.
Analysis Summary
The Hilton Honors app receives mixed reviews, with users praising the convenience of digital check-in and the hotel experience but criticizing frequent app crashes, intrusive ads, and poor user...
Rating Distribution
Pain Points
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bugs
· 22.0% of reviews
Frequent app crashes and unexpected errors
-
ads
· 9.0% of reviews
Intrusive and unwanted promotional notifications
-
performance
· 12.0% of reviews
Slow loading times and unresponsive features
-
check-in and digital key
· 7.0% of reviews
Issues with digital key functionality
-
rewards program
· 1.0% of reviews
Disappointment with reward perks
-
calendar export
· 6.0% of reviews
Loss of calendar export feature
-
login issues
· 9.0% of reviews
Difficulty logging into the app
-
digital check-in
· 10.0% of reviews
Problems with digital check-in process
-
ux
· 7.0% of reviews
Poor user experience and navigation issues
-
currency conversion
· 4.0% of reviews
Lack of currency conversion options
-
sort function
· 1.0% of reviews
Lack of sorting options
-
app crashes
· 13.0% of reviews
App frequently crashes
-
unexpected errors
· 8.0% of reviews
Frequent unexpected error messages
-
login issues
· 9.0% of reviews
Problems logging into the app
-
digital check-in
· 10.0% of reviews
Issues with digital check-in
-
hotel experience
· 16.0% of reviews
Mixed experiences with Hilton hotels
-
staff service
· 7.0% of reviews
Praise for hotel staff
-
currency conversion
· 4.0% of reviews
Lack of currency conversion options
-
sort function
· 1.0% of reviews
Lack of sorting options
-
app crashes
· 13.0% of reviews
App frequently crashes
-
unexpected errors
· 8.0% of reviews
Frequent unexpected error messages
Praised Features
-
digital key
· 3.0% of reviews
Convenient digital key functionality
-
check-in process
· 4.0% of reviews
Easy and fast check-in process
-
hotel experience
· 16.0% of reviews
Positive experiences at Hilton hotels
-
staff service
· 7.0% of reviews
Praise for hotel staff
Feature Requests
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sort function
· 1.0% of reviews
Add a sorting option to find hotels easily
-
currency conversion
· 4.0% of reviews
Option to view prices in local currency
Bug Reports
-
app crashes
· 13.0% of reviews
App frequently crashes
-
unexpected errors
· 8.0% of reviews
Frequent unexpected error messages
-
login issues
· 9.0% of reviews
Difficulty logging into the app
-
digital check-in
· 10.0% of reviews
Problems with digital check-in process
Competitive Position
Hilton Honors app faces competition from other hotel apps like Marriott Bonvoy and IHG, which users find more reliable and user-friendly.
