Marriott Bonvoy: Book Hotels — Reviews & Insights
Marriott International
Analysis Summary
The Marriott Bonvoy app receives generally positive feedback for its rewards program and ease of use, but users frequently report bugs and app crashes that hinder their experience. While the app is...
Rating Distribution
Pain Points
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bugs
· 16.0% of reviews
Issues with app functionality and crashes
-
ux
· 11.0% of reviews
User experience issues
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mobile key
· 1.0% of reviews
Problems with mobile key feature
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add additional guests
· 1.0% of reviews
Difficulty adding guests to reservation
-
room rates
Issues with displaying room rates
-
mobile check-in
Problems with mobile check-in
-
customer service
Issues with customer service
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ease of use
· 7.0% of reviews
Difficulty navigating the app
-
app crashes
· 13.0% of reviews
App frequently crashes
-
login issues
· 1.0% of reviews
Problems logging into the app
Praised Features
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rewards
· 7.0% of reviews
Loyalty rewards and benefits
-
mobile key
Mobile key functionality
-
in-house chat
· 1.0% of reviews
Chat feature for hotel communication
-
ease of use
· 18.0% of reviews
Overall ease of using the app
Feature Requests
-
integrate Apple wallet
Add support for Apple wallet
-
book connecting rooms
· 2.0% of reviews
Ability to book connecting rooms
Bug Reports
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app crashes
· 13.0% of reviews
App frequently crashes
-
login issues
· 1.0% of reviews
Problems logging into the app
Competitive Position
Marriott Bonvoy app holds a strong market position due to its extensive hotel network and loyalty program. However, it faces competition from other hotel apps that offer more user-friendly interfaces.
