Messenger — Reviews & Insights
Meta Platforms, Inc.
⚠ Sentiment Storm (mild)
Rating
4.72
111.1M ratings
Reviews/Month
15000
Trend: declining
Last Updated
Mar 3, 2026
Varies with device
Days Since Update
25
Active
Analysis Summary
Messenger receives generally positive feedback for its call quality and messaging features, but users report significant bugs, installation issues, and message delivery problems that threaten its...
Rating Distribution
Pain Points
-
bugs
· 7.0% of reviews
Installation and operational issues
-
performance
· 2.0% of reviews
Slow loading and lag
-
communication
· 6.0% of reviews
Message delivery issues
-
installation issues
· 8.0% of reviews
Installation failures
-
crashes and login errors
· 2.0% of reviews
App crashes and login problems
-
media sharing
· 1.0% of reviews
Media sharing issues
-
communication
· 4.0% of reviews
Notification and message visibility
-
pinning conversations
Pinning conversation issues
Praised Features
-
call quality
· 4.0% of reviews
High-quality audio and video calls
-
chat functionality
· 6.0% of reviews
General chat and messaging
-
media sharing
Sharing photos and videos
Feature Requests
-
customizable themes
· 2.0% of reviews
Customizable chat themes
-
biometric security
· 1.0% of reviews
Biometric call security
Bug Reports
-
installation bugs
· 8.0% of reviews
Installation failures
-
crashes
· 1.0% of reviews
App crashes
-
message delivery
· 6.0% of reviews
Message delivery issues
-
media sharing
· 1.0% of reviews
Media sharing issues
Competitive Position
Messenger maintains a strong market position due to its integration with Facebook and wide user base.
