My Spectrum — Reviews & Insights
Charter Communications
⚠ Sentiment Storm (moderate)
Rating
4.79
3.2M ratings
Reviews/Month
246
Trend: declining
Last Updated
Feb 4, 2026
v26.2.0
Days Since Update
52
Active
Analysis Summary
The My Spectrum app receives mixed reviews, with users praising its ease of use and bill payment features but criticizing high prices, frequent service interruptions, and slow internet speeds. Many...
Rating Distribution
Pain Points
-
pricing
· 7.0% of reviews
Users feel the prices are too high.
-
bugs
· 3.0% of reviews
App crashes and freezes.
-
service
· 13.0% of reviews
Service interruptions and poor internet quality.
-
internet
· 11.0% of reviews
Slow internet speeds.
-
login issues
Difficulty logging into the app.
-
ease of use
· 4.0% of reviews
Complexity in navigating the app.
-
customer service
· 3.0% of reviews
Poor customer service experience.
-
payment
· 2.0% of reviews
Difficulty in paying bills.
-
app crashes
· 4.0% of reviews
App crashes post-update.
-
login loop
Endless login loop.
Praised Features
-
ease of use
· 11.0% of reviews
App is easy to use.
-
customer service
· 9.0% of reviews
Great customer service.
-
payment
· 4.0% of reviews
Easy bill payment.
-
internet
· 11.0% of reviews
Fast and reliable internet.
Feature Requests
-
communication section
· 1.0% of reviews
Add a communication section.
Bug Reports
-
app crashes
· 2.0% of reviews
App crashes on older phones.
Competitive Position
Spectrum is perceived as a reliable but overpriced service provider in the market.
