OpenTable — Reviews & Insights
OpenTable, Inc.
Analysis Summary
OpenTable is highly praised for its ease of use and comprehensive restaurant information, but users occasionally report issues with app crashes, login difficulties, and a lack of autofill support....
Rating Distribution
Pain Points
-
functionality
· 4.0% of reviews
Issues with app functionality
-
login issues
Problems with user login
-
reservation management
· 16.0% of reviews
Difficulty managing reservations
-
filter reset
Issues with resetting filters
-
notification issues
Problems with app notifications
-
rewards system
· 1.0% of reviews
Issues with the rewards system
-
app crashes
· 1.0% of reviews
App crashes
-
filter reset
Issues with resetting filters
-
user interface
· 1.0% of reviews
User interface issues
-
more restaurant options
· 5.0% of reviews
Desire for more restaurant options
-
autofill support
· 1.0% of reviews
Lack of autofill support
Praised Features
-
reservation ease
· 39.0% of reviews
Ease of making reservations
-
restaurant information
· 14.0% of reviews
Detailed restaurant information
-
user interface
· 9.0% of reviews
User-friendly interface
-
notifications
· 3.0% of reviews
Useful notifications
-
more restaurant options
· 9.0% of reviews
Wide range of restaurant options
-
autofill support
Autofill support for convenience
-
app crashes
Stability
Feature Requests
-
more restaurant options
· 5.0% of reviews
Request for more restaurant options
-
autofill support
· 1.0% of reviews
Request for autofill support
Bug Reports
-
app crashes
· 1.0% of reviews
App crashes
-
login issues
Login problems
Competitive Position
OpenTable maintains a strong market position due to its extensive restaurant database and user-friendly interface, but faces competition from apps offering better rewards and direct booking options.
