OZON: товары, одежда, билеты — Reviews & Insights
Internet Solutions LLC
Analysis Summary
Ozon has a wide variety of products and generally fast delivery, but users frequently report issues with delivery delays, poor customer support, and excessive ads. While some users appreciate the...
Rating Distribution
Pain Points
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delivery
· 8.0% of reviews
Issues with delivery times and order cancellations
-
support
· 3.0% of reviews
Poor customer support and unhelpful automated responses
-
ads
· 2.0% of reviews
Excessive and intrusive advertisements
-
features
· 1.0% of reviews
Missing or poorly implemented features
-
app crashes
Frequent application crashes
-
language settings
Inadequate language support
-
product variety
Limited variety of products
-
discounts
Unreliable discounts and promotions
-
search by order name
Inability to search orders by name
-
better filtering options
· 1.0% of reviews
Need for better filtering options
-
app crashes
Frequent application crashes
-
language settings
Inadequate language support
-
variety of products
Limited variety of products
-
fast delivery
· 6.0% of reviews
Slow and unreliable delivery
-
user interface
· 1.0% of reviews
Cluttered and confusing user interface
-
search by order name
Inability to search orders by name
-
better filtering options
· 1.0% of reviews
Need for better filtering options
-
app crashes
Frequent application crashes
-
language settings
Inadequate language support
Praised Features
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product variety
Wide range of products available
-
fast delivery
· 1.0% of reviews
Quick and efficient delivery service
-
discounts
Frequent and attractive discounts
Feature Requests
-
search by order name
Ability to search orders by name
-
better filtering options
· 1.0% of reviews
Improved filtering options
Bug Reports
-
app crashes
Frequent application crashes
-
language settings
Inadequate language support
Competitive Position
Ozon faces stiff competition from established players like Amazon, particularly in areas of delivery reliability and customer support.
