PayPal, Inc.
Users express significant dissatisfaction with PayPal’s customer service, app performance, and security features, leading to high churn rates. While some users appreciate the security and cash back...
Users report unauthorized transactions and account hacks.
Users complain about poor customer support and unhelpful representatives.
Users report app crashes, slow performance, and glitches.
Users find the app interface confusing and difficult to navigate.
Users report issues with sending/receiving money and account management.
Users question the reliability of PayPal’s services.
Users report issues with buying, selling, and holding cryptocurrencies.
General dissatisfaction with the overall app experience.
Users report frequent app crashes.
Users report problems logging into their accounts.
Users report issues with the cash back feature on the Mastercard.
Users report issues with buying, selling, and holding cryptocurrencies.
Users appreciate PayPal’s security features.
Users appreciate the cash back rewards on the Mastercard.
Users request a dark mode option for the app.
Users request an option to change the app logo.
Users report frequent app crashes.
Users report problems logging into their accounts.
PayPal faces stiff competition from other digital payment platforms, particularly in the business transaction segment.