Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is a popular messaging and calling app praised for its secure, free calling features and group chat functionality. However, users frequently report performance issues, ads,...
Rating Distribution
Pain Points
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ads
· 4.0% of reviews
Issues related to advertisements
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registration
· 2.0% of reviews
Problems with account registration
-
performance
· 9.0% of reviews
App performance issues
-
free calls
· 13.0% of reviews
Issues with free calling service
-
user interface
· 1.0% of reviews
User interface issues
-
contact sync issues
· 4.0% of reviews
Problems syncing contacts
-
end-to-end encryption
Concerns about end-to-end encryption
-
file transfer issues
Problems with file transfer
-
contact photo storage
Issues with storing contact photos
-
group chats
· 3.0% of reviews
Issues with group chats
-
call quality
· 3.0% of reviews
Problems with call quality
-
screenshare option
Lack of screenshare feature
-
call filters
· 1.0% of reviews
Absence of call filters
-
notification issues
Problems with notifications
-
activation issues
· 4.0% of reviews
Problems activating the app
-
call disconnection
· 1.0% of reviews
Problems with call disconnections
-
media file issues
Problems with media file handling
Praised Features
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end-to-end encryption
Highly secure messaging
-
free calls
Free calling service
-
group chats
Group chat functionality
Feature Requests
-
screenshare option
Add a screenshare feature
-
call filters
· 1.0% of reviews
Add call filters
Bug Reports
-
performance
· 9.0% of reviews
App performance issues
-
activation
· 2.0% of reviews
Activation issues
-
call disconnection
· 1.0% of reviews
Call disconnection issues
-
file transfer
File transfer issues
Competitive Position
Viber holds a strong position in the free calling and messaging market but faces competition from apps like WhatsApp and Telegram, which offer similar features with better performance and privacy.
