Sam's Club Shopping & Delivery — Reviews & Insights
Sam’s Club
⚠ Sentiment Storm (moderate)
Rating
4.90
4.9M ratings
Reviews/Month
484
Trend: declining
Last Updated
Jan 29, 2026
v26.01.21
Days Since Update
58
Active
Analysis Summary
Users generally praise Sam's Club's Scan & Go feature and membership benefits, but occasional app crashes, checkout errors, and high shipping costs are significant pain points leading to user...
Rating Distribution
Pain Points
-
ux
· 1.0% of reviews
Sign-in issues
-
checkout errors
· 2.0% of reviews
Checkout errors
-
delivery
· 5.0% of reviews
Delivery issues
-
pricing
· 4.0% of reviews
Shipping costs
Praised Features
-
scan and go
· 10.0% of reviews
Scan and Go feature
-
membership benefits
· 4.0% of reviews
Membership benefits
-
pickup and delivery
· 19.0% of reviews
Pickup and delivery services
Feature Requests
-
select all
· 1.0% of reviews
Select all button
Bug Reports
-
app crashes
· 3.0% of reviews
App crashes
-
payment issues
· 5.0% of reviews
Payment issues at gas
Competitive Position
Sam's Club is perceived favorably for its Scan & Go feature and membership benefits, but faces competition from Costco on pricing and service.
