Shop: All your favorite brands — Reviews & Insights
Shopify Inc.
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 50
Rating
4.82
6.8M ratings
Reviews/Month
1500
Trend: declining
Last Updated
Feb 2, 2026
v2.238.0
Days Since Update
54
Active
Analysis Summary
The Shop app receives generally positive feedback for its easy checkout and notification features, but users frequently report delivery and tracking issues, as well as app crashes, leading to mixed...
Rating Distribution
Pain Points
-
delivery_issues
· 9.0% of reviews
Problems with order delivery
-
package_tracking
· 5.0% of reviews
Issues with tracking packages
-
app_crashes
App crashes and freezes
Praised Features
-
easy_checkout
· 2.0% of reviews
Ease of checking out
-
notifications
· 4.0% of reviews
Order and delivery notifications
Feature Requests
-
dark_mode
· 1.0% of reviews
Dark mode for the app
Bug Reports
-
app_crashes
App crashes and freezes
Competitive Position
The app faces stiff competition but maintains a strong position due to its integrated shopping and tracking features.
