SmartThings — Reviews & Insights
Samsung Electronics Co., Ltd.
Analysis Summary
SmartThings receives generally positive feedback for its ability to control and monitor smart home devices remotely, though users report occasional bugs, crashes, and connectivity issues. The app's...
Rating Distribution
Pain Points
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bugs
· 7.0% of reviews
Issues with app functionality and connectivity
-
performance
· 2.0% of reviews
Slow or unresponsive app behavior
-
remote control issues
· 4.0% of reviews
Difficulties with remote control features
-
device compatibility
Incompatibility with certain devices
-
app crashes
· 3.0% of reviews
Application crashes
-
overall functionality
· 2.0% of reviews
General dissatisfaction with app functionality
-
voice assistant integration
Issues with voice assistant compatibility
-
improved remote control
· 2.0% of reviews
Requests for improved remote control features
-
sign-in issues
· 2.0% of reviews
Problems with signing into the app
-
connection issues
· 3.0% of reviews
Problems with device connectivity
Praised Features
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control and check in on home
· 1.0% of reviews
Ability to control and monitor home devices remotely
-
routines
Ability to set up automated routines
-
shared control
Ability to share control with other users
-
notifications
· 1.0% of reviews
Automated notifications about device status
Feature Requests
-
more delay time options
· 1.0% of reviews
Request for more customizable delay time options for routines
Bug Reports
-
image and video upload issues
· 1.0% of reviews
Problems with uploading images and videos
-
Wi-Fi connectivity issues
· 1.0% of reviews
Devices showing as not connected to Wi-Fi
-
location services
· 1.0% of reviews
Problems with locating devices and scanning for nearby devices
-
app crashes
· 1.0% of reviews
Application crashes
-
notification issues
· 1.0% of reviews
Notifications not being sent
Competitive Position
The app is well-positioned in the smart home market due to its broad compatibility and integration with popular smart home devices.
