Snapchat — Reviews & Insights
Snap, Inc.
Analysis Summary
Snapchat is facing significant user dissatisfaction due to recent pricing changes, frequent bugs, and poor customer support. While users appreciate the app's filters and communication features, many...
Rating Distribution
Pain Points
-
pricing
· 15.0% of reviews
Users are unhappy about the introduction of paid storage and additional charges for features.
-
ads in messages
· 5.0% of reviews
Annoying ads interrupting conversations.
-
bugs
· 15.0% of reviews
Various bugs and glitches affecting app performance.
-
ux
· 5.0% of reviews
User interface and experience issues.
-
support
· 14.0% of reviews
Poor customer support and account recovery issues.
-
filters and lenses
· 4.0% of reviews
Issues with filters and lenses availability.
-
messaging
· 13.0% of reviews
Problems with messaging features.
-
overall experience
· 26.0% of reviews
General dissatisfaction with the app.
-
stories
· 3.0% of reviews
Issues with the stories feature.
-
communication
· 29.0% of reviews
Communication issues within the app.
-
screenshot notifications
· 17.0% of reviews
Notifications for screenshots taken on snaps.
-
more storage options
· 4.0% of reviews
Demand for more storage options.
-
better support
Request for better customer support.
-
memory storage
· 7.0% of reviews
Issues with memory storage.
-
account issues
· 4.0% of reviews
Problems with account management.
-
banning
· 8.0% of reviews
Issues with account bans.
-
streaks
· 3.0% of reviews
Problems with streaks feature.
-
account bans
· 8.0% of reviews
Issues with account bans.
-
keyboard issues
· 3.0% of reviews
Problems with the app's keyboard.
-
filters and lenses
· 5.0% of reviews
Request for more filters and lenses.
-
communication
· 19.0% of reviews
Positive feedback on communication features.
-
overall experience
· 20.0% of reviews
Positive feedback on overall experience.
-
landscape mode
· 6.0% of reviews
Request for landscape mode.
-
memory backup
Request for better memory backup options.
-
password reset options
Request for more password reset options.
-
remove followers
Request to remove followers.
-
pausing stories
Request to pause stories.
-
filter and game search
· 2.0% of reviews
Request for better filter and game search.
-
camera issues
· 13.0% of reviews
Problems with the app's camera.
-
app crashes
· 9.0% of reviews
The app crashes frequently.
-
memory storage
· 7.0% of reviews
Issues with memory storage.
-
account issues
· 4.0% of reviews
Problems with account management.
-
banning
· 8.0% of reviews
Issues with account bans.
-
keyboard issues
· 3.0% of reviews
Problems with the app's keyboard.
Praised Features
-
filters and lenses
· 15.0% of reviews
Users appreciate the filters and lenses available on Snapchat.
-
communication
· 19.0% of reviews
Users appreciate the communication features.
Feature Requests
-
more storage options
· 4.0% of reviews
Users request more storage options.
-
better support
Users request better customer support.
-
memory backup
Users request better memory backup options.
-
password reset options
Users request more password reset options.
-
remove followers
Users request the ability to remove followers.
-
pausing stories
Users request the ability to pause stories.
-
filter and game search
· 2.0% of reviews
Users request better filter and game search.
-
camera issues
· 13.0% of reviews
Users request fixes for camera issues.
-
app crashes
· 9.0% of reviews
Users request fixes for app crashes.
-
memory storage
· 7.0% of reviews
Users request more memory storage.
-
account issues
· 4.0% of reviews
Users request fixes for account issues.
-
banning
· 8.0% of reviews
Users request fixes for account bans.
-
keyboard issues
· 3.0% of reviews
Users request fixes for keyboard issues.
Bug Reports
-
bugs
· 15.0% of reviews
Various bugs and glitches affecting app performance.
-
app crashes
· 9.0% of reviews
The app crashes frequently.
Competitive Position
Snapchat maintains a strong market position due to its unique features and user base, but faces competition from other social media platforms that offer similar functionalities.
