Starbucks — Reviews & Insights
Starbucks Coffee Company
⚠ Sentiment Storm (moderate)
Rating
4.88
7.7M ratings
Reviews/Month
750
Trend: declining
Last Updated
Feb 2, 2026
v6.115
Days Since Update
53
Active
Analysis Summary
The Starbucks app receives generally positive feedback for its ordering ahead feature and customer service, but faces criticism for recent changes to the rewards system and occasional app crashes....
Rating Distribution
Pain Points
-
functionality
· 6.0% of reviews
Issues with app performance and stability
-
rewards
· 21.0% of reviews
Changes to the rewards system
-
ux
· 7.0% of reviews
User interface and experience issues
-
ordering issues
· 3.0% of reviews
Problems with ordering and delivery
-
payment options
· 4.0% of reviews
Issues with payment methods
Praised Features
-
ordering ahead
· 9.0% of reviews
Convenience of ordering ahead of time
-
service
· 5.0% of reviews
Quality of customer service
-
ux
· 8.0% of reviews
User interface and experience
Feature Requests
-
dark mode
· 2.0% of reviews
Request for dark mode option
Bug Reports
-
app crashes
· 6.0% of reviews
Reports of app crashing
-
payment issues
· 4.0% of reviews
Problems with adding cards to Apple Wallet
Competitive Position
Starbucks maintains a strong market position but faces increasing competition from other coffee chains and fast-food establishments.
