Ticketmaster－Buy, Sell Tickets — Reviews & Insights
Ticketmaster
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 51
Rating
4.79
3.9M ratings
Reviews/Month
278
Trend: declining
Last Updated
Jan 29, 2026
v271.2
Days Since Update
57
Active
Analysis Summary
Users appreciate the ease of purchasing tickets but are frustrated by high fees and service charges. The app's performance issues, including crashes and payment problems, further contribute to user...
Rating Distribution
Pain Points
-
pricing
· 26.0% of reviews
High fees and service charges
-
ux
· 15.0% of reviews
User experience issues
-
performance
· 18.0% of reviews
App crashes and bugs
-
payment issues
· 5.0% of reviews
Payment processing problems
-
account blocking
· 4.0% of reviews
Account access issues
-
login issues
· 4.0% of reviews
Login difficulties
-
user-friendly interface
· 4.0% of reviews
Interface usability
-
ticket buying
· 43.0% of reviews
Ticket purchasing problems
-
event discovery
Discovering events
-
mobile ticket system
· 35.0% of reviews
Mobile ticket issues
-
App crashes
· 16.0% of reviews
App crashes
-
Login issues
· 4.0% of reviews
Login difficulties
Praised Features
-
ticket purchasing
· 14.0% of reviews
Ease of purchasing tickets
-
event updates
Real-time updates
Feature Requests
-
fee transparency
· 4.0% of reviews
Clear fee structure
-
seat selection
· 5.0% of reviews
Ability to choose seats
Bug Reports
-
location error
· 2.0% of reviews
Incorrect location detection
Competitive Position
The app faces competition from other ticketing platforms that offer better pricing and more user-friendly experiences.
