TikTok - Videos, Shop & LIVE — Reviews & Insights
TikTok Ltd.
Analysis Summary
TikTok enjoys a high overall rating but faces significant challenges with technical issues, content moderation, and excessive ads. Users appreciate the variety of entertainment content and creation...
Rating Distribution
Pain Points
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account_issues
· 27.0% of reviews
Users report issues with account bans, login errors, and account deletion.
-
content_issues
· 16.0% of reviews
Users report inappropriate content and issues with content moderation.
-
feature_issues
· 4.0% of reviews
Users report missing features like repost buttons and commenting.
-
performance_issues
· 4.0% of reviews
Users report lag, crashes, and slow download speeds.
-
ux_issues
· 4.0% of reviews
Users report UI/UX problems like text placement and auto-scroll.
-
repost_button_missing
· 5.0% of reviews
Users miss the repost button.
-
entertainment
· 1.0% of reviews
Users enjoy the variety of content available.
-
creation_tools
Users appreciate the editing tools and effects.
-
repost_comments
· 4.0% of reviews
Users find it frustrating to delete and repost comments.
-
close_friends_story_option
· 1.0% of reviews
Users miss the close friends story option.
-
glitches
· 2.0% of reviews
Users report various glitches in the app.
-
account_bans
· 19.0% of reviews
Users report being unfairly banned.
-
content_moderation
· 3.0% of reviews
Users report issues with content moderation.
-
personalized_discovery
· 3.0% of reviews
Users appreciate the personalized discovery feed.
-
entertainment_variety
· 1.0% of reviews
Users enjoy the variety of entertainment content.
-
monetization
· 2.0% of reviews
Users complain about ads and monetization.
-
close_friends_story
· 1.0% of reviews
Users miss the close friends story feature.
-
better_support
· 3.0% of reviews
Users request better support.
-
login_issues
· 14.0% of reviews
Users report login issues.
-
account_deletion
· 29.0% of reviews
Users report issues with account deletion.
-
audio_issues
Users report audio issues.
-
crashes
· 1.0% of reviews
Users report app crashes.
-
performance_issues
· 3.0% of reviews
Users report performance issues.
-
ux_issues
· 4.0% of reviews
Users report UI/UX problems.
-
account_issues
· 27.0% of reviews
Users report account issues.
-
content_issues
· 16.0% of reviews
Users report content issues.
-
feature_issues
· 4.0% of reviews
Users report missing features.
-
entertainment
· 1.0% of reviews
Users enjoy the entertainment content.
-
creation_tools
Users appreciate the creation tools.
-
monetization
· 2.0% of reviews
Users complain about ads and monetization.
-
call_feature
· 2.0% of reviews
Users request the call feature.
-
close_friends_story_option
· 1.0% of reviews
Users miss the close friends story option.
-
crashes
· 1.0% of reviews
Users report app crashes.
-
audio_issues
Users report audio issues.
-
glitches
· 2.0% of reviews
Users report various glitches in the app.
-
login_issues
· 14.0% of reviews
Users report login issues.
-
account_deletion
· 29.0% of reviews
Users report issues with account deletion.
-
new_issues
· 3.0% of reviews
Users report new issues not covered by any slot above.
Praised Features
-
entertainment
· 1.0% of reviews
Users praise the variety of entertainment content.
-
creation_tools
Users praise the creation tools.
-
monetization
· 4.0% of reviews
Users praise the monetization features.
Feature Requests
-
add back animation pfp and banners
· 1.0% of reviews
Users request the return of animation profile pictures and banners.
-
add more hashtags
· 1.0% of reviews
Users request more hashtags.
Bug Reports
-
text placement
· 3.0% of reviews
Users report text placement issues.
-
auto-scroll
· 2.0% of reviews
Users report auto-scroll issues.
Competitive Position
TikTok maintains a strong position in the short-form video market but faces competition from other platforms like Instagram Reels and Facebook.
