Uber Eats: Food and Grocery — Reviews & Insights

Name: Uber Eats: Food and Grocery
Rating: 4.64 (7389054 reviews)

Uber Technologies, Inc.

★ 4.64 (7.4M) Food And Drink Android Free

⚠ Sentiment Storm (severe)

Rating

4.64

7.4M ratings

Reviews/Month

3333

Trend: declining

Last Updated

Mar 2, 2026

v6.312.10002

Days Since Update

Active

Analysis Summary

Uber Eats receives mixed reviews, with common complaints about delivery delays, poor customer service, and high prices. Users appreciate the variety of options and ease of ordering but are frustrated...

Rating Distribution

5★

30.8%

4★

4.7%

3★

3.4%

2★

6.4%

1★

54.7%

Pain Points

delivery issues · 10.0% of reviews
Problems with order delivery and delivery times
customer service · 13.0% of reviews
Difficulties in reaching customer support and resolving issues
pricing · 4.0% of reviews
Perceived high prices and hidden fees
app functionality · 7.0% of reviews
Issues with app usability and features
order cancellation issues · 9.0% of reviews
Problems with canceling orders
payment issues · 7.0% of reviews
Problems with payment processing
variety of options
Limited variety of food and grocery options
delivery speed · 10.0% of reviews
Slow delivery times
better discounts
Desire for more discounts and promotions
order changes · 4.0% of reviews
Difficulty in modifying orders
app crashes · 2.0% of reviews
App crashes and freezes

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Praised Features

variety of options
Wide range of food and grocery options
convenience · 3.0% of reviews
Ease of ordering and tracking
delivery speed · 3.0% of reviews
Fast delivery

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Feature Requests

better discounts
More frequent and better discounts
order changes · 1.0% of reviews
Ability to modify orders after placing

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Bug Reports

app crashes · 2.0% of reviews
App crashes and freezes
AI chatbot · 6.0% of reviews
AI chatbot not functioning properly

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Competitive Position

Uber Eats faces stiff competition from other food delivery services, with users citing issues like poor customer service and high prices as reasons for considering alternatives.

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