Uber Eats: Food & Groceries — Reviews & Insights
Uber Technologies, Inc.
Analysis Summary
Uber Eats receives mixed reviews, with users praising the convenience and quality of food but criticizing high fees, poor customer support, and frequent app crashes. The high pricing model and issues...
Rating Distribution
Pain Points
-
pricing
· 6.0% of reviews
Issues with high fees and taxes
-
delivery
· 24.0% of reviews
Late or missing deliveries
-
customer_support
· 8.0% of reviews
Poor customer service
-
ux
· 6.0% of reviews
App crashes and glitches
-
payment_issues
· 4.0% of reviews
Charges without consent
-
order_tracking
· 1.0% of reviews
Inaccurate tracking
-
accessibility
· 1.0% of reviews
Screenshot blocking
-
better_customer_support
· 1.0% of reviews
Need for improved support
-
more_restaurant_options
· 1.0% of reviews
Fewer restaurant choices
-
app_crashes
· 3.0% of reviews
Frequent app crashes
-
payment_issues
· 3.0% of reviews
Unauthorized charges
-
variety_of_options
· 1.0% of reviews
Limited food options
-
quick_delivery
· 18.0% of reviews
Slow delivery
-
convenience
· 3.0% of reviews
Convenience of ordering
-
customer_support
· 1.0% of reviews
Need for better support
-
more_promotions
Fewer promotions
-
better_deals
· 3.0% of reviews
Higher prices
-
grid_view
· 1.0% of reviews
Better search options
-
app_crashes
· 3.0% of reviews
Frequent app crashes
-
payment_issues
· 3.0% of reviews
Unauthorized charges
-
More promotions
Fewer promotions
-
Better deals
· 3.0% of reviews
Higher prices
-
Grid view
· 1.0% of reviews
Better search options
-
App crashes
· 3.0% of reviews
Frequent app crashes
-
Payment issues
· 4.0% of reviews
Unauthorized charges
-
Order tracking
· 1.0% of reviews
Inaccurate tracking
Praised Features
-
food_quality
· 3.0% of reviews
High-quality food
-
delivery
· 7.0% of reviews
Quick delivery
-
convenience
· 3.0% of reviews
Convenience of ordering
-
more_restaurant_options
· 1.0% of reviews
More restaurant choices
-
customer_support
· 1.0% of reviews
Good customer support
-
more_promotions
More promotions
-
better_deals
Better deals
-
grid_view
· 1.0% of reviews
Better search options
-
food_order
· 4.0% of reviews
Always on time with order
-
great_delivery
· 5.0% of reviews
Drivers find my home easily
-
good
Overall good service
-
yes
· 2.0% of reviews
Ease and speed of ordering
Feature Requests
-
better_customer_support
· 1.0% of reviews
Need for improved support
-
more_restaurant_options
· 1.0% of reviews
More restaurant choices
-
app_crashes
· 3.0% of reviews
Fix app crashes
-
payment_issues
· 3.0% of reviews
Resolve unauthorized charges
-
order_tracking
· 1.0% of reviews
Improve order tracking
-
accessibility
· 1.0% of reviews
Allow screenshot capture
-
more_promotions
Offer more promotions
-
better_deals
Provide better deals
-
grid_view
· 1.0% of reviews
Improve search options
-
app_crashes
· 3.0% of reviews
Fix app crashes
-
payment_issues
· 3.0% of reviews
Resolve unauthorized charges
-
order_tracking
· 1.0% of reviews
Improve order tracking
Bug Reports
-
App crashes
· 3.0% of reviews
Frequent app crashes
-
Unauthorized charges
· 2.0% of reviews
Charges without consent
-
Inaccurate tracking
Order tracking issues
-
Screenshot blocking
· 1.0% of reviews
Screenshot capture disabled
Competitive Position
Uber Eats faces competition from other delivery services like DoorDash, which are perceived as offering better service and lower fees.
Similar Apps
Uber Eats: Food and Grocery
Uber Technologies, Inc.
Uber Eats Orders
Uber Technologies, Inc.
Uber Eats Orders
Uber Technologies, Inc.
talabat: Food, grocery & more
Talabat General Trading and Contracting Company
Uber Eats Manager
Uber Technologies, Inc.
EatSure Food Delivery
Rebel Marketplace Private Limited