Uber - Request a ride — Reviews & Insights
Uber Technologies, Inc.
⚠ Sentiment Storm (mild)
Rating
4.90
15.5M ratings
Reviews/Month
5000
Trend: declining
Last Updated
Feb 2, 2026
v3.707.10001
Days Since Update
53
Active
Analysis Summary
Uber receives mixed reviews, with frequent complaints about high prices and app performance issues. While many users praise the friendly and professional drivers, there are significant concerns about...
Rating Distribution
Pain Points
-
pricing
· 11.0% of reviews
High prices and perceived unfair pricing
-
app_performance
· 5.0% of reviews
App freezing and crashes
-
driver_service
· 7.0% of reviews
Unreliable and poor service
-
service_reliability
· 7.0% of reviews
Cancellations and missed appointments
-
app_features
· 3.0% of reviews
Inaccurate pickup points
-
corporate_voucher_support
· 1.0% of reviews
Unhelpful customer service
-
app_freezing
· 6.0% of reviews
App freezing issues
Praised Features
-
driver_service
· 36.0% of reviews
Friendly and professional drivers
-
app_features
· 7.0% of reviews
Easy to use interface
-
pricing
· 4.0% of reviews
Affordable pricing
Feature Requests
-
better_driver_selection
· 2.0% of reviews
Improved driver selection process
Bug Reports
-
app_freezing
· 6.0% of reviews
App freezing issues
-
inaccurate_pickup_points
· 2.0% of reviews
Inaccurate pickup points
Competitive Position
Uber faces competition from Lyft, especially in pricing, but still maintains a strong market position due to extensive service availability.
