United Airlines — Reviews & Insights
United Airlines
Analysis Summary
The United Airlines app receives mixed reviews, with users praising its ease of use and flight information but criticizing its high pricing and frequent crashes. While the app is considered one of...
Rating Distribution
Pain Points
-
ux
· 15.0% of reviews
User experience issues
-
bugs
· 18.0% of reviews
Application bugs
-
pricing
· 5.0% of reviews
Pricing issues
-
customer service
· 2.0% of reviews
Customer service issues
-
inflight services
· 7.0% of reviews
Inflight service issues
-
app crashes
· 14.0% of reviews
App crashes
-
passport scanning
· 4.0% of reviews
Passport scanning issues
-
ease of use
· 11.0% of reviews
Ease of use
-
check-in process
· 12.0% of reviews
Check-in process
-
login issues
· 9.0% of reviews
Login issues
-
boarding pass
· 2.0% of reviews
Boarding pass issues
-
overall experience
· 26.0% of reviews
Overall experience
-
inflight services
· 7.0% of reviews
Inflight services
-
app crashes
· 14.0% of reviews
App crashes
-
passport scanning
· 4.0% of reviews
Passport scanning issues
-
check-in process
· 12.0% of reviews
Check-in process
-
inflight services
· 7.0% of reviews
Inflight services
-
app usability
· 12.0% of reviews
App usability
-
check-in process
· 12.0% of reviews
Check-in process
-
customer service
· 2.0% of reviews
Customer service
-
panic button
Panic button
-
2048 game
2048 game
-
flight information
· 9.0% of reviews
Flight information
-
seat selection
· 1.0% of reviews
Seat selection
Praised Features
-
ease of use
· 11.0% of reviews
Ease of use
-
overall experience
· 26.0% of reviews
Overall experience
-
flight information
· 9.0% of reviews
Flight information
Feature Requests
-
dark mode
· 2.0% of reviews
Dark mode
-
passport scan
· 2.0% of reviews
Passport scan
-
seat selection
· 1.0% of reviews
Seat selection
Bug Reports
-
app crashes
· 14.0% of reviews
App crashes
-
passport scanning
· 4.0% of reviews
Passport scanning issues
-
check-in process
· 12.0% of reviews
Check-in process
Competitive Position
United Airlines’ app is considered one of the best in terms of functionality and ease of use, but pricing and service issues pose significant competitive risks.
