Vrbo Vacation Rentals — Reviews & Insights
HomeAway.com, Inc.
Analysis Summary
VRBO receives mixed reviews, with many users praising the quality of rental properties but criticizing high fees, app crashes, and poor customer service. The app's freemium model is viewed negatively...
Rating Distribution
Pain Points
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pricing
· 5.0% of reviews
Concerns about high fees and unexpected costs
-
ux
· 5.0% of reviews
Issues with app usability and navigation
-
performance
· 1.0% of reviews
Problems with property conditions and maintenance
-
booking process
· 9.0% of reviews
Difficulties in the booking and reservation process
-
property selection
· 1.0% of reviews
Concerns about misleading property listings
-
communication
· 9.0% of reviews
Problems with host and customer service communication
-
payment issues
· 1.0% of reviews
Problems with payment processing and receipts
-
login issues
· 2.0% of reviews
Problems with app login and account access
Praised Features
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Great properties
· 29.0% of reviews
High-quality and well-maintained rental properties
-
User-friendly interface
· 6.0% of reviews
Ease of use and intuitive design of the app
-
Easy booking process
· 6.0% of reviews
Smooth and straightforward booking experience
-
Great app
· 9.0% of reviews
Overall positive experience with the app
-
Better search option
Improved search functionality
-
More detailed directions
Enhanced navigation and location details
Bug Reports
-
App crashes
· 3.0% of reviews
Application crashes and freezes
-
Login issues
Problems with logging into the app
Competitive Position
VRBO faces competition from Airbnb, which is often favored for better service and lower fees.
