Walmart: Shopping & Savings — Reviews & Insights
Walmart
Analysis Summary
Walmart's shopping app receives generally positive feedback for its pricing and delivery options, but users frequently report issues with the user experience, app crashes, and delivery services....
Rating Distribution
Pain Points
-
ux
· 4.0% of reviews
User experience issues
-
delivery
· 7.0% of reviews
Delivery issues
-
app_performance
· 6.0% of reviews
App performance issues
-
pricing
Pricing issues
-
user_interface
· 4.0% of reviews
User interface issues
-
communication
· 1.0% of reviews
Communication issues
-
payment_issues
Payment issues
-
app_crashes
· 3.0% of reviews
App crashes
-
shipping_fees
Shipping fees
-
delivery_service
· 7.0% of reviews
Delivery service issues
-
add_items_to_order
· 1.0% of reviews
Adding items to order issues
-
delivery
· 7.0% of reviews
Delivery issues
-
pricing
Pricing issues
-
ux
· 4.0% of reviews
User experience issues
-
Google Wallet Pay
Google Wallet Pay issues
-
add_items_to_order
· 1.0% of reviews
Adding items to order issues
-
app_crashes
· 3.0% of reviews
App crashes
-
payment_issues
Payment issues
Praised Features
-
delivery options
· 11.0% of reviews
Convenient delivery options
-
pricing
· 12.0% of reviews
Affordable pricing
-
user experience
· 5.0% of reviews
User-friendly interface
-
customer service
· 9.0% of reviews
Excellent customer service
Feature Requests
-
more filters
Additional filtering options
-
inventory updates
Real-time inventory updates
Bug Reports
-
app crashes
· 3.0% of reviews
Application crashes
-
payment errors
Payment processing errors
-
delivery issues
· 7.0% of reviews
Delivery problems
Competitive Position
Walmart's app is positioned as a cost-effective alternative with strong delivery options, but faces competition from other major retailers like Amazon and Target.
