Zepto: Groceries in minutes — Reviews & Insights
Zepto Marketplace Private Limited
Analysis Summary
Zepto is praised for its competitive pricing and quick delivery, but faces significant challenges with delivery delays, poor customer service, and subpar product quality. These issues are driving...
Rating Distribution
Pain Points
-
delivery_issues
· 12.0% of reviews
Frequent delays and inaccurate delivery timings
-
customer_support
· 1.0% of reviews
Poor customer service and unresponsive support
-
product_quality
· 2.0% of reviews
Subpar quality of products
-
pricing_issues
· 2.0% of reviews
Hidden fees and misleading pricing
-
app_crashes
· 2.0% of reviews
Application crashes and bugs
-
delivery_tracking
· 4.0% of reviews
Inaccurate delivery tracking
-
quick_delivery
· 11.0% of reviews
Slow delivery despite claims
-
product_variety
Limited product selection
-
price_competitiveness
Higher prices compared to competitors
-
leave_at_doorstep
· 1.0% of reviews
Issues with delivery personnel leaving items
-
app_crashes
· 2.0% of reviews
Application crashes and bugs
Praised Features
-
price_competitiveness
· 6.0% of reviews
Competitive pricing
-
product_variety
· 1.0% of reviews
Wide range of products
-
quick_delivery
· 8.0% of reviews
Fast delivery
Feature Requests
-
sort_option
· 1.0% of reviews
Add a sort option for product search
Bug Reports
-
app_crashes
· 2.0% of reviews
Application crashes and bugs
Competitive Position
Zepto is positioned as a quick commerce app with competitive pricing, but faces competition from other services that offer better delivery times and customer service.
